IT support services can be one of the largest and most unpredictable expenses within a modern business. Unexpected failures, mandatory upgrades and sudden staff changes can happen quickly and the costs can soon add up.

These factors are a part of the IT world and make IT departments costly, hard to manage, and difficult to budget for.

Switching your business to a proactive IT support provider (or managed service provider – MSP) can lower costs and reduce unpredictable expenses. Making the switch can cut down management overheads and reduce budgets to a fixed monthly cost. Here are some tips on how this can be done:

Reducing Infrastructure

It is common in many firms for tasks to pass through multiple devices before they can be delivered or shipped. Invoices, payroll, and deliverables are particularly the common culprits. When looking to improve efficiency and lower unnecessary costs, this is typically the first place to trim fat.

Instead of adding office clutter with more servers and devices, cloud resources can streamline these processes. Using cloud-based technology to do some of the same tasks as before typically adds more power and improves speed and efficiency.

Cloud-based services are usually faster and available to more users (both internal and external) at once. Files and services are easier to access and less likely to clog up the internal network.

Reducing the overheads associated with running internal servers is commonly a major bonus too. Eliminating associated costs such as ongoing maintenance, security, cooling and upgrades are some of the bonuses many firms receive.

Cloud technology has the power to simplify and speed up your entire work-flow while making large financial savings.

For most businesses, these savings can be put into critical areas of the firm where they can be better used.

Keeping IT costs predictable

In the world of IT, bad news is a fact of life. Systems failures and critical events will always happen eventually, it’s just a question of when. Virus attacks, malware, hackers, and hardware failures occur commonly and can take a single system or the entire network out of operation for days.

Proactive IT services focus on tackling these issues before they happen. Continuous monitoring of the systems can alert us of hardware issues before their symptoms even begin.

Antivirus, firewall, and security systems are also kept up-to-date every night to prevent threats from being exploited and data being stolen or held for ransom.

Reducing Downtime

IT failures that take your systems offline typically cost far more than the total repair bill to fix it as staff are sitting around waiting. Every minute your systems are unavailable is time spent not creating business income or value. The more staff you employ, the more the cost multiplies.

It’s important to consider the value of the business’s reputation on top of just downtime. Not having services available when clients or customers need them most can sour relationships. Your services may be the difference between meeting or missing a critical deadline. If your service isn’t reliable then clients may look at your competitors for a solution.

No Internal IT Hires

As every business owner knows, the cost of staff is far more than just their salary. Holiday pay, retirement, sick leave, training and downtime all must be factored into the total cost. Staff costs are the single biggest bill to pay, even in the smallest IT departments.

Proactive IT reduces staff costs down to a single lower cost bill that includes all your IT needs.

We train and manage our own staff to service and support your firm. By doing so, you get all the advantages of an IT department to meet your business needs without the overheads and management that are not central to your customer demands.

Proactive IT Services for your Firm

While IT and services are complex, expensive, and resource consuming; it doesn’t have to be for your business. Proactive IT services present a simple and cost-effective solution to meet your requirements.

We can slash your downtime, secure your business and keep on top of your infrastructure for one low monthly bill.

If you are in Adelaide South Australia please contact us on 08 8326 4364 or

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  to see if our Proactive IT Services are the right fit for your firm.

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