Many companies have computers that are still running older operating systems. The systems may only be used occasionally or if they are running customised software that won’t work on newer Windows versions) they may be in use fulltime. The problem is that when operating systems become outdated or end of life, they are not patched which leaves them wide open to cyberattacks. Continue reading
Software vulnerabilities are an unfortunate part of working with computers. A developer works hard to put out a software release with millions of lines of code. Hackers then look for loopholes that allow them to breach that code. Continue reading
Most of us can differentiate between hardware and software. But how many know what firmware refers to? More importantly, is your business securing its firmware against security vulnerabilities? Continue reading
On January 14, 2020, Microsoft will end its support for Windows 7 and Server 2008. But just because you can continue to use Windows 7 after the end of life date, it doesn’t mean you should. Businesses who rely on technology to keep them running are proactively upgrading their Windows environment to avoid downtime, user issues, loss of functionality with other applications and increased security vulnerabilities. Continue reading
Updates often come at the worst moment: you shut down your laptop to rush to a meeting and see the dreaded “Windows is updating. Do not power off” message! Or you leave your desktop for a minute and come back to find your computer has restarted in your absence – those unexpected bug fixes and performance improvements lost your unsaved work. Continue reading
Updating your computer systems and associated business software is one of your best protections against cyber-attack, but actually running the updates is a task that businesses often overlook. Either they take too long, they pop up at inconvenient times, don’t know when an update is available or simply don’t know what to do. Do you have a plan in place to ensure all your tech is up-to-date or are you flying by the seat of your pants?
Emergency updates are a killer
Most businesses update their software only when the computer technician comes to fix a different problem. The tech runs the update before they leave but as time goes on the systems sit there with ever-widening security gaps… until another breach happens and the techs are called back for another band-aid solution. Emergency only updates in a break/fix model are a great little earner for those techs but not so good for your uptime and system security.
Finding time for maintenance
To keep your business up and running securely, you need someone who lives and breathes IT. They need to know when and how to apply all the patches and how to make sure all your other tech is playing nice (and may be even do it all after-hours to save you downtime). Businesses that have an in-house IT specialist should be set – and they should already have an update plan. But if you don’t have a qualified IT team, outsourcing to an IT specialist is the perfect solution. You get highly skilled technicians remotely applying your network updates at a time that suits you.
What else needs to be checked?
Beyond running security patches, it’s important to keep your business moving forward. Here are a few areas our techs look at as part of our regular service plans:
Hardware health: The last thing you want is days of downtime after a piece of hardware dies. By not staying on top of your hardware health, you are opening yourself up to lost productivity, lost income and unknown delays. Our services can assess and replace components before they break.
Operating system expiry: Keeping an operating system after the manufacturer ceases support can leave your business wide open for attack. It is simply not a good combination and can cause compliance issues in certain industries. Our managed service technicians will advise you of any changes coming up for your OS and suggest the best upgrade for your needs.
Legacy programs: Updates to your software have the potential to disrupt older program that can result n errors, slow performance or even downtime. With technology advancing so fast, we often find additional requirements are required before updates can be installed. Our technicians always make sure to check for compatibility as a whole before running an update.
Staying on top of your maintenance and upgrades can be a huge challenge for small business. Outsourcing to our regular service plans can help more than your budget – call us today at 08 8326 4364 .
Each day we repair many computers and laptops, but unfortunately this is often ‘closing the barn door after the horse has bolted’. Computers have a habit of failing at the worst possible time – like when an important project or quote is due. To combat this we have a preventative maintenance service (AKA a managed service) to remotely take care of all the computers in your office, protecting you against both threats and system failure.
Anti-virus always up-to-date
While many computers have anti-virus software installed it often is out of date or the subscription has expired. These systems are at risk every minute they spend online, as the anti-virus simply will not pick up and stop an unknown threat.
With our preventative maintenance plans we can make sure your anti-virus definitions are always up-to-date, keeping your computers and network secure against even the newest viruses.
Software patches
Hackers spend their time figuring out ways to break or crack into computer systems. Software companies like Microsoft regularly release patches to close these holes. Windows is supposed to automatically apply these patches but we often find that isn’t the case – patches didn’t download properly, were canceled or produced an error. Our services involve remotely checking that each patch has been applied successfully and troubleshoot any issues.
Early failure detection
Some parts in your computer log events when they’re about to die. Unfortunately, they’re not literal alarm bells so can’t easily be seen by end users. We can monitor these and advise repairs as required.
Tune-ups
Every computer slows down over time – hard drives become cluttered, new windows updates installed and ghosts of uninstalled programs still remain. We can remotely schedule and run a regular maintenance routine that will keep your system running in top condition and at the best possible speed.
With our proactive or managed IT services you can enjoy the benefits of having your own IT specialist team at one flat, low monthly cost. Your employees can continue to use your computers as normal with the only difference is that problems are found BEFORE they happen and your systems have the very best attention and security against threats.
Don’t be reactive contact us now on 08 8326 4364 and start being proactive with your IT systems today.